GoToAssist

• GoToAssist is a cloud-based toolset for IT support teams and customer support organizations.
• Since 2012, GoToAssist has been composed of 3 integrated modules – remote support, IT monitoring and service desk management.
• GoToAssist was originally released in 2000 as the first Internet-based remote support tool.
• It is part of the “GoTo” family of products created by the SaaS division of Citrix Systems.

Create an Account

• You can start using GoToAssist right away by signing up for a free trial.
• Go to the Create an Account page.
• Create a password for the account, then click Start Your Trial to continue.

Log In to GoToAssist

About Login ID

• There are two types of logins for Citrix accounts (also referred to as your "account credentials"):
• Citrix ID – These are users who access Citrix products directly using an email and password of their choice.
• Company ID – These are users in a Single Sign-On (SSO) company framework using their business username and password to log into Citrix.

Use the Application

• Technicians can download and install the GoToAssist Expert desktop application for Windows or Mac.
• Once installed, technicians can launch the application to see the GoToAssist Viewer.
• The applicationis made up of 2 basic components, as follows:
• Use the Viewer window
• Use the system-tray menu (Windows) Use the Apple Menu Bar menu (Mac)

Use Screen sharing

• During an attended support session, click Screen Sharing > Share My Screen.

• Click Yes.

• Open a your screen window.

• You can also transfer the files.

Features

• Remote control lets user use mouse and keyboard to control a remote machine.
• Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes.
• Remote diagnostics to gather system information from a remote computer.
• File transfer for moving files between computers.
• Multi-monitor support for a client PC.
• Mac, Android and BlackBerry support.